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Exeter Works doors will be closing on 31 March, but you will still be able to get support and guidance on our website. The Youth Hub will open the doors to its new home in Exeter Library from 3 April.


We know it can be a difficult and worrying time being made redundant. In this section we help you to understand what you need to do, what support is available for you, and how you start looking for a new job.

I’ve been made redundant – what should I do?


How do I contact my local Job Centre?


What Benefits can I get and How?


I am worried about my income whilst I look for work……


I have a disability, is there any additional support for me?


I am ready to start looking for a job


Are there any other resources that will help me?


I’ve been made redundant – what should I do?

This checklist will help you to make sure that you have got everything you need when you leave your

On your last day at work you should receive your full entitlement to wages, plus payment for any
outstanding period of notice that you have not worked. You should also receive:-

  • accrued holiday pay
  • details of your personal pension arrangements
  • your income tax form P45
  • references – agreed by your employer
  • redundancy pay (subject to two years continuous service)
  • A letter stating your date of redundancy.

Detailed information on your rights in redundancy is available from the following places;

The Money Advice Service redundancy advice and the Redundancy Handbook are also useful

Download Handbook

Redundancy Payments Helpline

Get information and advice on statutory redundancy pay in England, Scotland and Wales on

Telephone: 0330 331 0020 Monday to Friday 9am to 5pm

You can get help with

  • statutory redundancy pay
  • your rights if your employer has gone into liquidation

You can also contact ACAS for information and advice. Their helpline number is 0300 123 1100.

Alternatively, you can go online at

Jobcentre support for Redundancy

Help may also be available to assist people affected by redundancy to undertake additional short duration job focused training, via the Jobcentre Response to Redundancy Service (RRS) fund. Eligibility conditions apply, including that funding for the job focused training should not be available from another source and you will need to provide evidence that the requested training will substantially increase chances of getting a job.

If you are at risk of redundancy or have recently been made redundant and registered for Jobseekers Allowance or Universal Credit ask your Work Coach, or contact the RRS team at, as we may be able to help you access work focussed training. Please note this is available for 13 weeks either side of your redundancy date – don’t miss out!

Support for Training

Skills Support for Redundancy (SSR) is a funded initiative designed to support employers and individuals affected by redundancy. SSR is a tailored service to meet your needs, offering a wide range of training support. A dedicated Partnership Coordinator will work with you to identify the best sources of support and training available.

Working with employers, the SSR programme will ensure that employees get access to bespoke training and careers guidance, to support them to find suitable employment.

For individuals facing redundancy, or those who have recently been made redundant, the programme provides access to funded skills training, retraining and careers guidance to support their return to the workforce.

This programme can help you to bridge any skills gaps, or may be an opportunity for you to gain a qualification to support the experience you may already have from working in industry, or training may even support a career change.

There is a wide range of courses on offer including IT skills and business administration, education, leadership and management, health and social care, warehousing and storage, and retail. The training is carried out by accredited high-quality training providers who have a wealth of knowledge and experience.

Co-financed by the Education & Skills Funding Agency and European Social Fund, the support can be accessed at no cost to the business or individual.

For more information please contact Kirsty Mottram, Partnership Coordinator, / 0771 819 3665 or visit our website.

How do I contact my local Job Centre?

You can send a message to the local Jobcentre team for support with redundancy;

Please include your location in the subject box and provide a contact phone number for response, someone will call you back to discuss your enquiry. The inbox does not support direct replies.

Or alternatively you can call the Jobcentre on 0800 169 0190 to make an appointment to speak to an advisor over the phone.

What Benefits can I get and How?

To find out about the benefits you are eligible for go online to to find full details about all of the benefits available. If you have worked and paid enough National Insurance contributions, usually within the last 2 or 3 years, you may be eligible for a contribution-based benefit.

Go online to find out more about New Style Jobseeker’s Allowance at and New Style Employment and Support Allowance at

You will have heard of Universal Credit which is a payment to help with living costs. If you need to make a claim, you need to apply online at If you need help making a claim online contact the Universal Credit helpline or 0800 328 5644 or textphone 0800 328 1344.

More information about employment and benefits support during the coronavirus pandemic can be found at

If you need help to apply for Universal Credit, The Citizens Advice Help to Claim service can support you in the early stages of your claim, from the online application, through to support with your application before your first full payment.

It’s a free, independent, confidential and impartial service provided by trained advisers from Citizens Advice. They can help with things like how to gather evidence for your application or how to prepare for your work coach appointment.

Call for free: 0800 144 8 444 or

I am worried about my income whilst I look for work……

We understand that this is a very worrying time, especially when you have bills to pay and commitments, the following services are here to help;

The Money Advice Service offers a free, online money health-check which will take you through the steps to draw up your personal budget plan.

They also provide a wide range of impartial information on money matters covering from cards and loans to savings and investments. This is all available from: or you can call their helpline on 0300 500 5000. Calls are charged at your normal rate.

You can get free independent debt/money management advice from your local Citizen’s Advice Bureau. The phone number for your local CAB can be found in your local Yellow Pages or access their Advice Guide web site at

Free independent telephone advice on debt is also available from, amongst others:

  • Payplan0800 716 239
  • National Debtline0808 808 4000
  • Consumer Credit Counselling Service0800 138 1111
  • Advice Now is an independent, not for profit website providing accurate information on rights and legal issues.
  • Civil Legal Advice offers free help or legal advice with debt, housing, employment, education and welfare benefit issues. Call 0345 345 4 345

It’s really important to review all of your finances, prioritise your bills, and see where you can reduce payments.

I have a disability, is there any additional support for me?

Scope is a charity that exists to make this country a place where disabled people have the same opportunities in life as everyone else. They provide a service called Support to Work which offers advice to disabled people applying for jobs. This is an online employment service supported with telephone, Skype or text.

It’s open to disabled people who:

  • are of working age
  • are looking for paid work
  • have access to the internet, telephone and email
  • and live in England or Wales.

Scope experienced advisors can support customers with:

  • employability skills
  • CV guidance
  • interview techniques

More information can be found at:

If you have a disability, or have other barriers which might affect your ability to source help and advice, you can also visit the Devon County Council website at for more information on local sources of help.

Support for Jobseekers with disabilities

Evenbreak is a not-for-profit social enterprise, & was formed to achieve three aims:

  • To help inclusive employers attract more talented disabled people;
  • To help disabled jobseekers find work with employers who will value their skills;
  • To promote the business benefits of employing disabled people.

You can register for jobs on their Jobboard, and access a huge store of resources on subjects from Confidence Building & CV Writing to Skills Audits. There are webinar presentations and links to other useful websites. For more information go o their website

I am ready to start looking for a job

That’s great news! Please click here to visit our Job Search section.

Are there any other resources that will help me?

Yes! There are lots of things to help, we think these are some of the best:

The Department for Work and Pensions have pulled together a really useful guide to looking for work that you might like to read;

The National Careers Service provides access to independent, professional advice on careers, skills and the labour market. The service is free to everyone aged 13 and over and is available online and through advisers on the telephone. For adults there is also face-to-face advice in the community.

For general careers information or to book an appointment you can call 0800100900 or access their website on

Seetec Pluss supports people who have lost their job due to COVID 19 (or any other reason) to help them get back into work as soon as possible. From rapid response job search to longer term support, we’ve something for everyone.

We help people to identify their goals, search for jobs, build confidence, create winning CV’s and prepare for interview. We also offer specialist support for people with a learning disability, Autism, and for people trying to overcome life’s additional barriers – from support with mental health, health and wellbeing to housing, benefits or debt. We are here every step of the way’.

Please speak to your Jobcentre Plus Work Coach, or visit to find out more about our services and eligibility.

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